Aeco assisted Acerta in implementing a self-service model for its clients. Clients can now more easily find answers to questions themselves without having to go through the helpdesk.

Self-service for clients

We assisted Acerta with the following question: how can we assist clients to find the answer to their legal question without human intervention?

We analysed the current process and methodology before delving deeper into the underlying questions:

• Why do clients have certain questions?
• What are their questions about?
• Can we help them find their own answers?

The outcome was a self-service model for Acerta clients.

Clients can now more easily find answers to questions themselves without having to go through the helpdesk.

The tool is available via this link (Dutch and French only).

About Acerta

Acerta is the largest Belgian HR service provider for starters, self-employed persons, employers and accountants. Their goal is to support entrepreneurs in Belgium with a complete service offer. Payroll, HR, legal advice, transactions and social affairs.

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